We sell perishable items and cannot accept returns.
All orders placed on Thursday through Sunday will be shipped on Monday.
If your items were damaged, please contact us immediately at sarahscafe@sbcglobal.net.
Nationwide Delivery Orders:
As a policy, all our perishable treats that ship nationwide are final sale. We do not accept returns or offer refunds on any order that is shipped nationwide. Any changes or cancellations to a nationwide shipping order must be made 3 days in advance of the initially requested delivery date.
Sarah’s Cake Shop does not offer refunds for delays caused by our shipping partners due to weather, mechanical error, strikes, natural disaster, inaccurate shipping information, mistakes on the part of our shipping partners’ employees or similar reasons.
Sarah’s Cake Shop is unable to guarantee time of delivery, as this is all subject to the local carrier. Most carriers will deliver packages anytime between 8am-11pm. If you are placing an order for a time-sensitive event, we recommend placing your order early and schedule it to arrive 1-2 days before your event. Most of our products can be frozen or refrigerated upon arrival to preserve freshness.
In the instance that you experience an issue with your order, please contact sarahscafe@sbcglobal.net. Our policy is to have any request for a return, refund or exchange submitted within five (5) days of original purchase date and an original proof of purchase will be required for any resolution. A member of our team will be in touch as soon as possible. Each issue is handled on a case-by-case basis.
Can I make changes to my online order before it ships?
If your order hasn’t shipped yet, we will do our best to adjust the order and any shipping details. Due to the perishable nature of our products we are not able to make any address adjustments once an order has been processed for shipment as it will greatly increase the time the product is in transit. Simply reply to your order confirmation e-mail from our online store or contact us at sarahscafe@sbcglobal.net and let us know what’s going on. If you need to reach us before you’ve placed an order, contact us at sarahscafe@sbcglobal.net.
How will I know if my order has shipped?
You will receive an order confirmation e-mail when your order is placed and a shipping confirmation e-mail with tracking information when your order has shipped from our facility. Please ensure that your e-mail and contact information are correct at checkout to avoid any delay or disruption in your order communications. In the instance that you experience an issue with your order, please contact sarahscafe@sbcglobal.net.. A member of our team will be in touch as soon as possible. Each issue is handled on a case-by-case basis.
Can I cancel my online order?
All orders can be cancelled online in the account page within 30 minutes of placing the order. Any changes or cancellations after 30 minutes for a nationwide shipping order must be made 3 days in advance of the initially requested delivery date. If you are within that window, please follow the instructions found in your order confirmation e-mail to cancel your order online. If you need additional help or have further questions, please e-mail sarahscafe@sbcglobal.net and a member of our team will be in touch.